The most frequently asked questions are as follows.

1. I got an error message "unable to read form ...vob file" or "error during decoder initialization". What's wrong ?
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2. iSofter DVD Audio Ripper Deluxe can't work. What's wrong ?
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3. What's the limitation in trial version of iSofter DVD Audio Ripper Deluxe?
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4. Which is the best output format?
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5. I want to get an output file without it being split. How?
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6. What's the difference between .IFO and .VOB files?
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7. How do I use iSofter DVD Audio Ripper Deluxe to rip the entire movie?
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8. My DVD drive cannot play DVD's after installing iSofter DVD Audio Ripper Deluxe. What's wrong?
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9. Is there any limit about the DVD format?
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10. I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?
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11. I have purchased a previous version of iSofter DVD Audio Ripper Deluxe in the past. How do I upgrade to the new version?
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12. Do you sell a version of iSofter DVD Ripper for the Mac?
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13. Can I purchase the software in a local store near where I live?
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14. What is the update/upgrade policy for iSofter DVD Audio Ripper Deluxe?
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15. What is iSofter DVD Audio Ripper Deluxe's refund policy?
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16. What are the recommended Operating System configurations for iSofter DVD Audio Ripper Deluxe?
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17. What are the hardware requirements for iSofter DVD Audio Ripper Deluxe?
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18. How do I uninstall iSofter DVD Audio Ripper Deluxe?
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I got an error message "unable to read form ...vob file" or "error during decoder initialization". What's wrong ?

Sometimes dvd software need css key to decode the Audio or Video. Try to use WinDVD or PowerDVD play the DVD 1 or 2 mins,then rip with our software.
in software Click the settings->enable "ASPI" and "key Search"->"each vob/cell id"
Click apply button. This will be ok .

iSofter DVD Audio Ripper Deluxe can't work. What's wrong ?

1.check there is directX 8 above edition installed on your computer.
You can download it from mircosoft.com(http://www.microsoft.com/windows/directx/default.aspx)
2.make sure your ASPI installed correct.
If not,You can download ForceASPI 1.8 form follow url(http://www.isofter.com/download/forceaspi18.zip)
unzip the file to the temp folder,
A). run killaspi.bat
B) run instaspi.bat
C) you'll need to reboot before changes take effect. .

What's the limitation in trial version of iSofter DVD Audio Ripper Deluxe?

The limitation in the trial version is that you can only copy 10-minutes of a movie. Otherwise, the functionality is exactly the same in the trial version and full version.

Which is the best output format ?

You can change MP3 settings.

I want to get an output file without it being split. How ?

In main interface, select the volume size dropdown list, and then choose all-in-one from the drop-down list.

What's the difference between .IFO and .VOB files ?

The .IFO (and backup .BUP) files contain menus and other information about the video and audio. It can be treated as the index of the media content. The .VOB files (for DVD-Video) and .AOB files (for DVD-Audio) are MPEG-2 program streams with additional packets containing navigation and search information.

How do I use iSofter DVD Audio Ripper Deluxe to rip the entire movie?

You can select the movie clips you want to rip.Then click the convert button.

My DVD drive cannot play DVD's after installing iSofter DVD Audio Ripper Deluxe. What's wrong ?

iSofter DVD Audio Ripper Deluxe automatically installs the latest version of the ASPI driver during installation. If your software DVD player doesn't support the latest version of ASPI, it won't work. You don't have to uninstall iSofter DVD Audio Ripper Deluxe, just reinstall your DVD player software to restore ASPI

Can I purchase the software in a local store near where I live?

iSofter DVD Audio Ripper Deluxe is not currently sold through retail distributors. We are using the try before you buy method of distribution at present which allows users to install the software and ensure it's what they're looking for before having to spend any money whatsoever. The software can be purchased from anywhere in the world, though, directly from the iSofter DVD Audio Ripper Deluxe web site or via postal mail, fax, PayPal, or wire transfer.

Is there any limit about the DVD format

No. There is no restriction to the DVD format. But iSofter DVD Audio Ripper Deluxe is for personal backups only. If you don't own the DVD's that you are backing up, it is illegal to copy them, and we are not liable for any consequences due to the use of our product for such purposes.

What is the update/upgrade policy for iSofter DVD Audio Ripper Deluxe?

When iSofter DVD Audio Ripper Deluxe is purchased, all updates for the major version ordered can be downloaded and used free of charge. The only time an additional fee is required is when a major upgrade is released. If you decide that you'd like to upgrade to the new major version, it is therefore subject to upgrade pricing. Of course, if you'd prefer not to upgrade, you may still continue to use the version purchased at no additional cost.

What is iSofter DVD Audio Ripper Deluxe's refund policy?

30-day money-back guarantee. UNCONDITIONAL. We guarantee you will be absolutely thrilled with the results and quality of iSofter DVD Audio Ripper Deluxe or you can return the program for a 100% refund anytime in the first 30 days!

If for some reason, you ordered iSofter DVD Audio Ripper Deluxe, but did not receive the unlock information, e-mail support@rip-dvd-audio.com with the date of your order, the name supplied with your order or foward your order mail to us. We will look for your order and send the registration details to you promptly.

I have purchased iSofter DVD Audio Ripper Deluxe. What happens if I format my computer or my system crashes?

With the current version of iSofter DVD Audio Ripper Deluxe, the Reg Name & Code does not change if you format your computer or your system crashes. Therefore, your unlock code is still valid, and you should not need new registration information,You only backup your regname & reg code..

Recommended Operating System configurations for iSofter DVD Audio Ripper Deluxe

Windows 95 (with Service Pack 1), Windows 98, Windows ME, Windows 2000,Windows NT, or Windows XP.

Hardware Requirements for iSofter DVD Audio Ripper Deluxe

Minimum:

Intel Pentium class 200 MHz processor or better; 128 MB RAM; 10 MB Hard Drive space; Sound Blaster-compatible sound card and speakers/headphones; SVGA or higher color video display card (minimum resolution 800x600); Internet connection for ordering, and support.

Recommended:

Intel Pentium II class 300 MHz MMX or better; 128 MB RAM or more; 50 MB Hard Drive space; Sound Blaster-compatible sound card and speakers/headphones; 16-bit color video card; Internet connection for ordering, and support.

How do I uninstall iSofter DVD Audio Ripper Deluxe?

To uninstall iSofter DVD Audio Ripper Deluxe, click Start from the Windows Taskbar, go into Settings/Control Panels/Add/Remove Programs and select iSofter DVD Audio Ripper Deluxe from the Install/Uninstall tab